Special Orders Policies
A special order is an item that we do not normally stock in our store but we may be able to order for you...
If we have to special order an item for you, we'll gladly do it. We do, however, have some guidelines that we would like you to be aware of...
- If you are unclear as to what is a regular order or a special order, please make sure you ask. Click here for all our contact information.
- All special orders are to be paid in full prior to ordering.
- Delivery times and availability of items varies from supplier to supplier and some products may take some time to order.
- All special order sales are final.
- If in doubt, ask!!!
Saddle Trial Policy
At Stampede Tack & Western Wear we believe in making it as easy as possible for you to purchase a saddle. Because a saddle must fit both your horse and you we have the following policy:
- If you come into the store, we will not charge you for the saddle right away. We will get a pre-authorization on your credit card and then you will have 5-7 days to try out the saddle to ensure it fits both you and your horse. If the saddle fits, great. We will complete the sale. If not, then we cancel the pre-authorization and hopefully we can find another saddle that works for you and your horse. Please, we ask that common sense and care be taken when trying out the saddles.
- If we have to send the saddle to you, we will get a pre-authorization on your credit card for the amount of the saddle. You will still have a few days to try the saddle and make sure it fits. If it does, thst is great and we will process the sale of the saddle on your credit card. If it does not fit then you just send the saddle back to us and we will cancel the pre-authorization on your credit card, assuming that the saddle is returned in the same condition as you received it. All we ask is that care and common sense be used when you are trying out the saddle. It's that simple.
- 3. Please note that you are responsible for the shipping charges both ways. Call the store at 604.574.7427 or 1.800.745.5511 if you have any questions.
- If you need more time to try the saddle, we are flexible. Just call us.
- We will make every effort to make it easy and simple for you to purchase a saddle. Please call us at 604.574.7427 or North American Toll Free 1.800.745.5511 and we will take care of your individual needs. Remember, we will match prices on Bates and Wintec saddles for prices from British Columbia if possible.
Shipping and Return Policies
Shipping Within Canada
Orders are shipped within BC via Greyhound Courier COLLECT to the receiver unless otherwise specified. We use the Langley Bus Depot for our Greyhound
Shipments and orders take 1-2 days to process in addition to the Greyhound Courier delivery times.
Orders shipped within Canada are sent via Canada Post Expedited and all orders come with $100 insurance. If a different Canada Post Service is desired or additional insurance is wanted please request it at the time of placing your order.
Orders are shipped from Cloverdale, BC and can take 1-2 days to process in addition to Canada Post delivery times.
If you wish to use a preferred courier, please just let us know and we will make sure you have our correct address and information so that you may arrange pick up of your order with your courier of choice at our store.
More isolated and rural areas may take longer for deliveries.
Shipping to the USA and International
Orders shipped outside of Canada are not charged Canadian Taxes.
All orders will pass through Customs and are subject to import duties, brokerage, taxes and custom processing fees. A customs invoice will arrive with your order or may follow in the mail. Recipients are responsible for paying these additional fees. We are unable to provide estimates for customs and brokerage fees. Please check with your local customs office for more information.
Orders shipped outside of Canada to the USA will be shipped by Canada Post Air Mail unless otherwise specified.
For orders shipped outside of Canada or the USA, including overseas delivery, there is a substantial difference in price between Air Mail and Surface Parcel delivery.
We will be happy to provide a quote for you at the time of ordering so that you will be able to decide which method is best for you - Air Mail or Surface Parcel.
Orders are shipped from Cloverdale, BC and can take 1-2 days to process in addition to Canada Post delivery times.
More isolated and rural areas may take longer for deliveries.
For more information on Canada Post and service to international destinations, including approximate delivery times, please see the Canada Post website at www.canadapost.ca
| Fast & Efficient Shipping & Handling Rates Within Canada - Via Canada Post Expidited Service | ||||||||
| Province | BC |
AB |
SK, MB |
ON, PQ |
NB, NS, PEI |
NL |
NT, YK |
NU |
| Orders $0 - $50 | 8.95 |
9.95 |
10.95 |
12.95 |
13.95 |
15.95 |
14.95 |
19.95 |
| Orders $51 - $100 | 10.95 |
11.95 |
12.95 |
14.95 |
15.95 |
17.95 |
19.95 |
22.95 |
| Orders $101 - $150 | 12.95 |
13.95 |
14.95 |
15.95 |
17.95 |
19.95 |
24.95 |
25.95 |
| Orders $151 - $200 | 14.95 |
15.95 |
16.95 |
17.95 |
19.95 |
21.95 |
29.95 |
29.95 |
| Orders $201 - $300 | 16.95 |
17.95 |
18.95 |
19.95 |
22.95 |
23.95 |
29.95 |
34.95 |
| Orders $301 - $400 | 19.95 |
19.95 |
20.95 |
22.95 |
24.95 |
25.95 |
34.95 |
39.95 |
| Orders Over $400 - Please call for a custom shipping quote for your order | ||||||||
| HST added to all shipping & handling rates | ||||||||
| We reserve the right to increase shipping cost for difficult/ bulky & large sized items/ difficult to ship/ remote locations | ||||||||
Return Policies
ALL MERCHANDISE MUST BE RETURNED WITHIN 30 DAYS. Merchandise must be returned in original condition with the sales and product tags intact and with a receipt or copy of the original sales receipt. Returns after 30 days are subject to a 25% re-stocking fee. We do not accept any returns that are worn, altered, laundered or a damaged through abuse/misuse or have been used in anyway which is not considered a normal manner. We do not credit shipping and handling charges and the purchaser is responsible for the return shipping charges. Refunds will only be made on to the original purchasers' credit card.
We do not accept returns that are COD's or that are COLLECT by Courier or Greyhound Courier.
Returns may be made directly by bringing the item to the store, if possible.
RETURNS MADE WITHIN BRITISH COLUMBIA may be made by sending your return via Greyhound Courier, prepaid, to the Langley, B.C. Bus Depot. Or if you wish you may send your return via Canada Post to our store address. Please see our contact us page for our correct mailing address. Please ship your returns via prepaid, fully insured mail. Insuring your return will allow you to track your parcel with Canada Post at www.canadapost.ca
You may also send your return back via Courier but it must be prepaid.
If you are returning your purchase for an exchange of product, we will contact you for payment and your desired method of return shipping.
RETURNS MADE WITHIN CANADA may be made by sending them via Canada Post to our store address. Please see our contact us page for our correct mailing address. Please ship your returns via prepaid, fully insured mail. Insuring your return will allow you to track your parcel with Canada Post at www.canadapost.ca
You may also send your return back via Courier but it must be prepaid.
If you choose to send it by Greyhound Courier, please ensure that it is delivered prepaid to the Langley, B.C. Bus Depot.
If you are returning your purchase for an exchange of product, we will contact you for payment and your desired method of return shipping.
RETURNS MADE FROM OUTSIDE OF CANADA should be returned via prepaid, fully insured Air Mail. Insuring your return will allow you to track your parcel. To avoid possible delays, please write "CANADIAN GOODS BEING RETURNED" on the outside of your parcel.
Please Do Not Return your items by UPS or another courier as they will charge duty, brokerage, taxes and/or customs charges and Stampede Tack & Western Wear will refuse your return. If possible, please contact your local customs office for information concerning any of the additional charges that may apply to a returned shipment.
If you are returning your purchase for an exchange of product, we will contact you for the payment of and your desired method of return shipping.
IN THE EVENT YOU ARE RETURNING WORN OR DEFECTIVE MERCHANDISE you may return it to us for evaluation. Please contact us for the options available to you in order to return the item for evaluation.
All items sold by Stampede Tack & Western Wear is warranted by the manufacturer (length of warranty will vary by product and/or manufacturer) to be free of defects in workmanship and materials. Stampede Tack & Western Wear reserves the right to return the item to the manufacturer for further evaluation. Upon evaluation, both Stampede Tack & Western Wear and the manufacturer have the option to issue a full credit, partial credit, repair the item or replace the item. Neither Stampede Tack & Western Wear nor the manufacturer warrants merchandise that has been damaged due to customer neglect, abuse or misuse.
Please feel free to contact us if you have any questions on shipping or returns.
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